Frequently asked questions
Please check this FAQ first before contacting us.
Hot Topics
- General Questions
- Products & Services
- Orders & Payments
- Shipping & Delivery
- Returns & Refunds
- Customer Support
General Questions
Q1: What is Legacy Kenya?
Legacy Kenya is a premier provider of high-quality home appliances, including refrigerators, washing machines, cookers, and more. We focus on delivering durable and energy-efficient products to our customers.
Q2: Where is Legacy Kenya located?
Our main office is located in [Your Address]. You can also browse and purchase our products online through our website.
Q3: How can I contact Legacy Kenya?
You can reach us via:
📞 Phone: +254 704 482863
📧 Email: info@legacykenya.co.ke
Products & Services
Q4: What types of appliances do you sell?
We offer a wide range of appliances, including:
✅ Refrigerators
✅ Washing Machines
✅ Cookers & Ovens
✅ Small Kitchen Appliances
✅ Home Entertainment Systems
Q5: Do you offer warranties on your products?
Yes, all our products come with a manufacturer’s warranty. Warranty periods vary depending on the product. Please check product details or contact us for more information.
Q6: Do you provide installation services?
Yes, we offer professional installation services for applicable appliances, such as cookers and washing machines.
Orders & Payments
Q7: How can I place an order?
You can place an order through our website by adding items to your cart and proceeding to checkout. Alternatively, you can visit our store to make a purchase.
Q8: What payment methods do you accept?
We accept:
✔ Mobile Money (M-Pesa)
✔ Credit/Debit Cards
✔ Bank Transfers
✔ Cash on Delivery (For select locations)
Q9: Can I modify or cancel my order?
Yes, you can modify or cancel your order before it is dispatched. Contact our support team as soon as possible to make changes.
Shipping & Delivery
Q10: Do you offer delivery services?
Yes, we provide fast and reliable delivery across Kenya. Delivery fees may vary based on location and product size.
Q11: How long does delivery take?
Delivery within Nairobi takes 1-2 business days, while upcountry deliveries may take 3-5 business days.
Q12: Can I track my order?
Yes, once your order is dispatched, we will provide tracking details to help you monitor your delivery status.
Returns & Refunds
Q13: What is your return policy?
We accept returns within 7 days of purchase if the product is unused and in its original packaging. Terms and conditions apply.
Q14: How do I request a refund?
To request a refund, contact our customer service team with your order details. Refunds are processed within 7-10 business days after approval.
Customer Support
Q15: What should I do if I receive a defective product?
If you receive a faulty or damaged item, report it to us immediately for assistance with a replacement or repair.
Q16: Do you offer after-sales support?
Yes! We provide after-sales services, including product maintenance and repair assistance.
Q17: How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to get updates on the latest offers and product launches.
